Secure, Reliable & Worldwide Delivery with Oiloregano

At Oiloregano, we aim to provide a dependable shipping experience with careful packaging, clear delivery communication, and trusted order handling. This Shipping Policy explains our processing schedule, estimated delivery times, shipping charges, tracking details, customs responsibilities, and support procedures so customers can shop on oiloregano.com with confidence.

1. Order Processing Time

After payment is successfully confirmed, all eligible orders are prepared and processed within 3-5 business days.

• Orders are processed from Monday to Friday, excluding public holidays.
• Purchases made during weekends or holidays begin processing on the next business day.
• High-demand periods, seasonal sales, or promotional campaigns may require slightly longer handling times.
• Customers receive an email notification once the order has been packed and shipped.

2. Estimated Delivery Time

• Domestic Delivery Where Available: Usually arrives within 5-7 business days after shipment.
• International Delivery: Commonly takes 14-21 business days depending on the destination, courier network, and customs clearance process.

Delivery estimates are provided as general guidance and may change due to customs checks, courier delays, local holidays, weather disruptions, or other circumstances outside our control. Once your order is dispatched, tracking information will provide the most current delivery updates.

3. Shipping Fees

Shipping costs are calculated automatically at checkout based on the delivery address, package weight, order details, and selected shipping option.

• Some orders may qualify for free shipping when an active promotion applies.
• Express or expedited delivery options may be offered for an additional fee where available.
• Shipping fees are generally non-refundable once an order has been dispatched.

4. Order Tracking

When your package is shipped, a tracking number will be sent to the email address used at checkout. You can follow your delivery progress anytime through our
Track Your Order page.

5. Customs Duties & Import Taxes

For international orders, customers are responsible for any customs duties, VAT, import taxes, brokerage fees, or clearance charges required by their destination country. These costs are not included in the product price or shipping fee unless clearly stated at checkout.

• Import-related charges must be paid directly to the courier, customs office, or relevant authority.
• Orders refused because of unpaid customs fees may be refunded minus shipping and handling costs.
• Oiloregano is not responsible for delays caused by customs inspections or import procedures.

6. Lost, Stolen, or Damaged Packages

After an order is handed over to the shipping carrier, delivery handling becomes the responsibility of the courier. However, Oiloregano will support customers by providing available shipment details and guidance for delivery-related concerns.

• If tracking shows “Delivered” but you cannot locate the package, please check with household members, neighbors, your building reception, or local postal service.
• For lost or stolen parcels, customers may be required to open a claim directly with the courier.
• If your package arrives damaged, keep the original packaging and contact us as soon as possible with clear photos of the damage.

7. Address Accuracy

Customers are responsible for entering complete and correct shipping details at checkout. Oiloregano cannot be held responsible for delivery failures, returned parcels, or delays caused by incorrect, missing, or outdated address information.

• If you need to update your shipping address, please contact us immediately before the order is dispatched.
• Once a package has entered the shipping network, address changes may not be available.

8. Returned Shipments

If an order is returned to us because of refused delivery, failed delivery attempts, unpaid customs charges, or inaccurate address details, the following conditions may apply:

• Reshipment: The package may be resent after any required additional shipping charges are paid.
• Refund: Approved refunds may be issued after deducting original shipping, handling, and return-related costs.

9. Customer Support

For questions about shipping, delivery timelines, tracking updates, damaged packages, or address changes, please visit our Contact Us page. Our support team will help guide you with clear next steps and available order information.