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At Oiloregano, we want every order placed through oiloregano.com to feel clear, safe, and worry-free. This Refund, Cancellation, and Exchange Policy explains how return requests are handled, which products may qualify for a refund, and how we assist customers when an order arrives damaged, defective, or incorrect.

1. Refund Policy

Your satisfaction is important to us. If your purchase is not suitable or does not meet your expectations, you may request a refund according to the conditions below. Our return process is structured to be simple, fair, and customer-focused.

1.1 Refund Eligibility

• Refund requests must be made within 30 days after confirmed delivery.
• Returned products must be in unused, original condition with all packaging, accessories, manuals, and inserts included.
• Customers must provide valid proof of purchase, such as an order number, payment confirmation, or receipt.
• Return packages should be sent with a trackable shipping service so delivery can be verified.
• To help us process your request faster, please include your order information inside the returned package when possible.

1.2 Products That Cannot Be Refunded

• Opened, used, or partially consumed perishable products.
• Digital products, downloadable files, activation codes, software licenses, or electronic gift cards.
• Personalized, customized, or made-to-order items unless they arrive damaged or defective.
• Products labeled as Final Sale, clearance, or non-returnable at the time of purchase.
• Items damaged by misuse, poor handling, improper storage, unauthorized changes, or accidental damage after delivery.

1.3 Refund Processing Time

Once your returned item has been received and inspected, approved refunds are usually processed within 7-10 business days. Refunds are issued back to the original payment method used at checkout. After the refund is completed, you will receive an email confirmation. Please note that banks and payment providers may require additional time to make the funds visible in your account.

1.4 Shipping Charges and Possible Deductions

• Original shipping costs are generally not refundable unless the product is defective or the wrong item was sent.
• Return shipping is normally the customer’s responsibility unless the issue was caused by our fulfillment error.
• A restocking fee may apply in certain cases. If applicable, this will be explained before the refund is finalized.

2. Cancellation Policy

We understand that customers may need to change or cancel an order. Cancellation requests can only be reviewed based on the current fulfillment stage. For the best chance of approval, please contact us as soon as possible after placing your order.

2.1 Cancellation Conditions

• Orders may be canceled only before processing, packing, or shipping has started.
• Customized or personalized items cannot be canceled once production or preparation has begun.
• If your order has already been dispatched, cancellation is no longer possible, but the item may be eligible for return after delivery.

2.2 How to Submit a Cancellation Request

To request a cancellation, please contact our support team through the Contact Us page. Include your order number and the email address used during checkout so our team can locate your purchase quickly.

2.3 Cancellation Fees

• If an order has already been shipped, it will be handled under our return process after delivery.
• Return postage or related shipping costs may apply when a cancellation is requested after dispatch.

3. Exchange Policy

If you receive the wrong item, or if your order arrives damaged or defective, Oiloregano will help resolve the issue as quickly as possible. Please contact us within 7 days of delivery to request an exchange or suitable solution.

3.1 Exchange Requirements

• Products must be unused and returned with original packaging when return shipping is required for an exchange.
• Exchanges depend on product availability and current stock levels.
• If the problem was caused by our error, we may provide a prepaid return label for approved cases.
• To speed up review, please include clear photos showing the damage, defect, incorrect product, or packaging issue.

4. Need Assistance?

For support with refunds, returns, cancellations, damaged items, incorrect orders, or exchange requests, please visit our Contact Us page. Our customer care team will review your request and provide clear next steps to help resolve the matter efficiently.